Terms of Use

Terms and Conditions

 

Please find below a comprehensive list of the Terms and Conditions related to the use of our website(s). It is important that you make yourself aware of these and agree to them before using our website(s).

 

Please read these terms and conditions carefully before using this site

 

These terms outline the rules for using our website www.olivemarkets.com, including any language sites (collectively, ‘Our site’).

 

By using our site you accept these terms

 

By using our site you confirm that you accept these terms of use and you agree to comply with them. If you do not agree with these terms you may not use our site and our services.

 

By continuing to use this site you consent to all the information provided to you in English language (including marketing and other material) unless you have chosen and/or accepted to receive information in more than one language.

 

Further, by continuing to use the site you consent that the information provided via the site is in a medium, considered as ‘durable medium’, and you agree that due to the nature of the services we offer (i.e. online services) information found online is considered as being in durable form.

 

We may make changes to these terms

 

We may amend these terms from time to time. Every time you wish to use our site please check these terms to ensure you understand the terms that apply at that particular time.

 

We may make changes to our site

 

We may update and change our site from time to time. You can find the most up-to-date version of these terms on our site.

 

Our site is made available free of charge.

 

We do not guarantee that our site (including any content and links) will always be available or uninterrupted. We may suspend, withdraw or restrict the availability of our site or a part of it for business, operational or other reasons. We will try to give you reasonable notice of any suspension or withdrawal.

 

Any person accessing our site shall be made aware of these terms of use and other applicable terms and conditions.

 

OUR SITE IS NOT FOR USERS in certain countries including but not limited to the United States of America, the Islamic Republic of Iran and Canada and is not intended for distribution or use by any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation. From time to time the site may be unavailable or partly unavailable to other countries not listed above. There may also be instances where the site may be available in countries which prohibit the use of this site. In this case, it is the responsibility of the visitor to ensure that the site complies with any local laws or regulations to which they may be subject to. We do not guarantee that the content available on our site is appropriate for use in the location and jurisdiction where this site is accessible.

 

You must keep your account details safe

 

If you choose or you are provided with a user identification code, password or any other piece of information as part of our security procedures you must treat such information as confidential. You must not disclose it to any third party.

 

We have the right to disable any user identification code or password whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

 

If you know or suspect that anyone other than you knows your user identification code or password you must promptly notify us.

 

How you may use material on our site

 

We are the owner or the licensee of all intellectual property rights on our site as well as the material published on it including any copyright, database rights and trade marks. Any such right not belonging to us belongs to third parties whom we have obtained their approval for use and are protected by copyright laws and treaties around the world. All such rights are reserved.

 

Our site contains both public and client areas. The client area is only accessible to clients who have opened an account with us and have been given access to our trading and other platforms.

 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any information or material found on the site in any way. Material on our site is intellectual property belonging to us and you have no right on any such material.

 

You must not use any part of the content on our site for commercial or any other purpose without obtaining a licence from us or our licensors.

 

If you print off, copy or download any part of our site in breach of these terms of use we may take the respective action as we deem appropriate.

 

The content on our site is provided for general information only. It is not intended for advice on which you should rely on. Please obtain professional or specialist advice before taking or refraining from any action on the basis of the content on our site.

 

Although we make reasonable efforts to update the information on our site we do not guarantee that the content on our site is accurate, complete or up to date.

 

Rules about linking to our site

 

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

 

You must not establish a link to our site in any website.

 

Our site must not be framed on any other site, nor may you create a link to any part of our site.

 

You must not use our domain name or part of it for any use which is not authorised by Olive Markets.

 

If you wish to link to or make any use of content on our site other than that set out above, please contact us.

 

Our responsibility for loss or damage suffered by you

 

We do not exclude or limit in any way our liability to you where it would be unlawful to do so in our jurisdiction. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors.

 

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you as set out in our Client Agreement.

 

To the maximum extent permitted by law, we will not be liable in any way for any loss or damage suffered by you through the use or access to our site or our failure to provide this site.

 

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

 

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable arising under or in connection with the:

  • use or inability to use our site; or
  • use or reliance on any content displayed on our site.

 

We are not responsible for viruses and you must not infect our site

 

We do not guarantee that our site will be secure or free from bugs or viruses nor that our site is fit for a purpose.

 

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

 

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may commit a criminal offence under applicable legislation. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

 

Our trade marks are registered

 

All copyright, database rights, trade marks and any other intellectual property rights in the content of this site belong to us or a third party including our licensors. The content on our website (in whichever form) may or may not be identified by a symbol. The lack of any such symbol should not be understood as meaning that the name, term or data is not the intellectual property of either ourselves or any third party.

 

We also have rights in our domain name and you shall not create or use any domain name, which contains the same words or identically similar words to our domain name and specifically, you should not use any words which include the words ‘olive markets’ either alone or with other letters or words.

 

Additionally, all content on our site is copyrighted. No information or content on this site may be reproduced, adapted, uploaded to a third party, linked, distributed or transmitted in any form or manner.

 

Amendments

 

While we have made best efforts to ensure the accuracy of the information on this site the information given on the site is subject to change without any notice. We reserve the right to modify these terms at any time by publishing revised terms of this information. We will not notify anyone and the applicable version will be the most up-to-date one.

 

Severability

 

If all or part of a provision of these terms is deemed void, unenforceable or illegal by a court of competent jurisdiction then the remainder of the terms and conditions will have full force and effect and the validity or enforceability of that provision in any other jurisdiction shall not be affected.

 

 

Privacy Policy

 

 

Our Privacy Policy below describes in detail how Olive Markets handles the collection, management and protection of all confidential user information.

Introduction

Your privacy is very important to us. We are committed to protecting and respecting your personal data. This Privacy Policy describes what types of personal data we collect about you when you choose to use our services, how we will use your personal data, when and with whom we share it and how we will keep it safe. It also details your rights in respect of our processing of your personal information and how you may exercise them. Please take the time to read and understand this policy.

 

We may make changes to this Notice from time to time and it is important that you check this Notice for any updates. Any personal information we hold will be governed by the current privacy notice at the given time. If we make changes we consider to be important, we will communicate them to you.

 

Please note that this notice is addressed to customers and potential customers. If you are an Olive Markets employee, a contractor to Olive Markets or a third-party service provider, your personal information will be used in connection with your employment contract, your contractual relationship or in accordance with our separate policies which are available by contacting us.

 

Any reference to ‘us’, ‘our’, ‘we’ or ‘Olive Markets’ in this privacy notice is a reference to each group company within the Olive Markets Group as the context requires unless otherwise stated.

 

Similarly, any reference to ‘you’, ‘your’, ‘yours’ or ‘yourself’ in this privacy notice is a reference to any of our customers and potential customers as the context requires unless otherwise stated.

 

By accessing our websites, including using any of the communication channels to contact us, we consider that you have read and understood the terms of this notice and how we process any information you disclose to us including personal data prior to becoming a client. Once you open an account with us you agree that this notice, including any amendments, will govern how we collect, store, use, share and in any other form process your personal data and your rights during our business relationship and after its termination.

 

What kind of personal information do we collect and store?

 

As part of our business we collect personal data from customers and potential customers that include the following:

  • Name, Surname and contact details
  • Date of birth and gender
  • Information about your income and wealth including details about your assets and liabilities, account balances, trading statements, tax and financial statements
  • Profession and employment details
  • Location data
  • Knowledge and experience in trading, risk tolerance and risk profile
  • IP address, device specifications and other information relating to your trading experience
  • Bank account, e-wallets and credit card details
  • Details of your visits to our Website or our Apps including, but not limited to, traffic data, location data, weblogs and other communication data.

 

We use cookies to store and collect information about your use of our Website. Cookies are small text files stored by the browser on your equipment’s hard drive. They send information stored on them back to our web server when you access our Website. These cookies enable us to put in place personal settings and load your personal preferences to improve your experience. You can find out more about our cookies on our “Cookies Policy” available on our Website.

 

We also keep records of your trading behaviour, including a record of:

  • Products you trade with us
  • Historical data about the trades and investments you have made, including the amount invested
  • Your preference for certain types of products and services

 

We are required by law to identify you if you are opening a new account or adding a new signatory to an existing account. Anti-money laundering laws require us to sight and record details of certain documents (i.e. photographic and non-photographic documents) to meet the standards, set under those laws. Identification documentation, as required under anti-money laundering legislation or other legislation relevant to the services we provide to you includes:

  • (a) passport;
  • (b) driver’s licence;
  • (c) national identity card (if applicable);
  • (d) utility bills;
  • (e) trust deed (if applicable);
  • (f) a credit check on the individual; or
  • (g) other information we consider necessary to our functions and activities.

 

If you are a corporate client we are required to collect additional information such as corporate documents of address, shareholders, directors, officers including additional personal information on the Shareholders and Directors. We have the right to ask any additional information we deem necessary to be compliant with our legal and regulatory requirements.

 

We obtain this information in a number of ways through your use of our services and websites, the account opening applications, our demo sign up forms, webinar sign up forms, website cookies and similar tracking technology built into our Websites and Apps, subscribing to news updates and from information provided in the course of our ongoing relationship.

 

We may also collect this information about you from third parties either through bought-in third party marketing lists, publicly available sources, social media platforms, introducing brokers and affiliates, bankers and credit card processors, subscription-based intelligence databases and other third-party associates.

 

We may ask for other personal information voluntarily from time to time (for example, through market research, surveys or special offers). If you choose not to provide the information we need to fulfil your request for a specific product or service, we may not be able to provide you with the requested product or service.

 

We may record any communications, electronic, by telephone, in person or otherwise, that we have with you in relation to the services we provide to you and our relationship with you. These recordings will be our sole property and will constitute evidence of the communications between us. Such telephone conversations may be recorded without the use of a warning tone or any other further notice.

 

Further, if you visit any of our offices or premises, we may have CCTV which will record your image.

 

Who may we disclose personal information to?

 

As part of using your personal information for the purposes set out above, we may disclose your information to:

  • third party apps providers when you use our apps, communication systems and trading platforms which are provided to us by third parties;
  • service providers and specialist advisers who have been contracted to provide us with services such as administrative, IT, analytics and online marketing optimization, financial, regulatory, compliance, insurance, research or other services;
  • introducing brokers and affiliates with whom we have a mutual relationship;
  • Payment service providers and banks processing your transactions;
  • auditors or contractors or other advisers auditing, assisting with or advising on any of our business purposes;
  • courts, tribunals and applicable regulatory authorities as agreed or authorised by law or our agreement with you
  • government bodies and law enforcement agencies where required by law and in response to other legal and regulatory requests;
  • any third-party where such disclosure is required in order to enforce or apply our Terms and Conditions of Service or other relevant agreements;
  • anyone authorised by you.

 

We endeavour to disclose to these third parties only the minimum personal data that is required to perform their contractual obligations to us. Our third-party service providers are not permitted to share or use personal data we make available to them for any other purpose than to provide services to us.

 

Our websites or our apps may have links to external third-party websites. Please note, however, that third party websites are not covered by this privacy notice and those sites are not subject to our privacy standards and procedures. Please check with each third party as to their privacy practices and procedures.

 

When and how do we obtain your consent?

 

We may process your personal data for one or more lawful bases of processing (“Lawful Basis”) depending on the specific purpose for which we are using your data.

 

The Lawful basis are the following:

  • to perform our contractual obligations towards you
  • to be compliant with the legal and regulatory requirements
  • to pursue our legitimate interests

 

Where our use of your personal information does not fall under one of these three Lawful basis we require your consent. Such consent shall be freely given by you and you have the right to withdraw your consent at any time by contacting us using the contact details set out in this privacy notice or by unsubscribing from email lists.

 

We may use personal data provided by you through our website or otherwise and personal data provided during our business relationship to communicate with you for marketing promotional purposes as well as to provide you with market news and analytical reports. The channels used for such communications may include calling you, sending emails, notifications through your online account portal and sms notifications including push notifications. You have the right to opt out by using your online account portal or by sending an email to our DPO, at [email protected] using the registered email address you disclosed to us, in case you do not have access to your online portal account, or one has not been provided to you for any reason.

 

Management of personal information

 

We are committed to safeguarding and protecting personal data and will implement and maintain appropriate technical and organisational measures to ensure a level of security appropriate to protect any personal data provided to us from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data transmitted, stored or otherwise processed.

 

We have appointed a Data Protection Officer to ensure that our management of personal information is in accordance with this privacy notice and the applicable legislation.

 

We require organizations outside the Olive Markets Group who handle or obtain personal information acknowledge the confidentiality of this information, undertake to respect any individual’s right to privacy and comply with all relevant data protection laws and this privacy notice.

 

In brief, the data protection measures we have in place are the following:

  • we train our employees who handle personal information to respect the confidentiality of customer information and the privacy of individuals
  • requiring our employees to use passwords and two-factor authentication when accessing our systems;
    we apply Chinese walls and employees only have access to the personal data required for the purposes of the tasks they handle.
  • We apply data encrypting technologies during data transmission during internet transactions and client access codes transmitted across networks
  • employing firewalls, intrusion detection systems and virus scanning tools to protect against unauthorised persons and viruses entering our systems;
  • using dedicated secure networks or encryption when we transmit electronic data for purposes of outsourcing;
  • practising a clean desk policy in all premises occupied by us and our related bodies corporate and providing secure storage for physical records; and
  • employing physical and electronic means such as access cards, cameras and guards to protect against unauthorised access.

 

How do we store personal information and for how long?

 

We hold personal information in a combination of secure computer storage facilities and paper-based files and other records and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

 

When we consider that personal information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.

 

However, we may need to maintain records for a significant period of time. For example, we are subject to investment services and anti-money laundering laws which require us to retain copies and evidence of the actions taken by us in regard to your identity verification, sources of incomes and wealth, monitoring of your transactions, telephone, chat and email communications, orders and trades history, handling of your complaints and records that can demonstrate that we have acted in line with regulatory code of conduct throughout the business relationship. These records must be maintained for a period of five years after our business relationship with you has ended or even longer if we are asked by our Regulators.

 

Personal data provided by you as a prospective client during account opening registration in case the registration was never completed or your account opening application was rejected, will be maintained for six months unless there is a regulatory reason requiring us to keep it for a longer period of time.

 

Where you have opted out of receiving marketing communications we will hold your details on our suppression list so that we know you do not want to receive these communications.

 

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or Affiliate companies. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

 

When we transfer your data to other third parties outside the EEA, we may in some cases rely on applicable standard contractual clauses, binding corporate rules, the EU-US Privacy Shield or any other equivalent applicable arrangements

 

If you would like a copy of such arrangements, please contact us using the contact details below

 

Your rights

 

Please note that these rights do not apply in all circumstances. You are entitled to:

 

(a) request access to your personal data (commonly known as a “data subject access request”);

 

(b) request correction of the personal data that we hold about you;

 

(c) request erasure of your personal data. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request;

 

(d) object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms;

 

(e) request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

  • if you want us to establish the data’s accuracy;
  • where our use of the data is unlawful, but you do not want us to erase it;
  • where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  • you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it;

 

(f) request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information (i.e. not to hard copies) which you initially provided consent for us to use or where we used the information to perform a contract with you; and

 

(g) withdraw consent at any time where we are relying on consent to process your personal data.

 

Please complete the personal data request by email using the registered email address you disclosed to us, to the following email address: [email protected]

 

We try to respond to all requests within 1 (one) month. Occasionally, it may take us longer than 1 (one) month if your request is particularly complex or you have made a number of requests. In this case, we will notify you within 1 (one) month of the receipt of your request and keep you updated.

 

We may charge you a reasonable fee when a request is manifestly unfounded, excessive or repetitive, or we receive a request to provide further copies of the same data. In this case we will send you a fee request which you will have to accept prior to us processing your request. Alternatively, we may refuse to comply with your

Privacy Policy

 

Our Privacy Policy below describes in detail how Olive Markets handles the collection, management and protection of all confidential user information.

Introduction

 

Your privacy is very important to us. We are committed to protecting and respecting your personal data. This Privacy Policy describes what types of personal data we collect about you when you choose to use our services, how we will use your personal data, when and with whom we share it and how we will keep it safe. It also details your rights in respect of our processing of your personal information and how you may exercise them. Please take the time to read and understand this policy.

 

We may make changes to this Notice from time to time and it is important that you check this Notice for any updates. Any personal information we hold will be governed by the current privacy notice at the given time. If we make changes we consider to be important, we will communicate them to you.

 

Please note that this notice is addressed to customers and potential customers. If you are an Olive Markets employee, a contractor to Olive Markets or a third-party service provider, your personal information will be used in connection with your employment contract, your contractual relationship or in accordance with our separate policies which are available by contacting us.

 

Any reference to ‘us’, ‘our’, ‘we’ or ‘Olive Markets’ in this privacy notice is a reference to each group company within the Olive Markets Group as the context requires unless otherwise stated.

 

Similarly, any reference to ‘you’, ‘your’, ‘yours’ or ‘yourself’ in this privacy notice is a reference to any of our customers and potential customers as the context requires unless otherwise stated.

 

By accessing our websites, including using any of the communication channels to contact us, we consider that you have read and understood the terms of this notice and how we process any information you disclose to us including personal data prior to becoming a client. Once you open an account with us you agree that this notice, including any amendments, will govern how we collect, store, use, share and in any other form process your personal data and your rights during our business relationship and after its termination.

What kind of personal information do we collect and store?

 

As part of our business we collect personal data from customers and potential customers that include the following:

  • Name, Surname and contact details
  • Date of birth and gender
  • Information about your income and wealth including details about your assets and liabilities, account balances, trading statements, tax and financial statements
  • Profession and employment details
  • Location data
  • Knowledge and experience in trading, risk tolerance and risk profile
  • IP address, device specifications and other information relating to your trading experience
  • Bank account, e-wallets and credit card details
  • Details of your visits to our Website or our Apps including, but not limited to, traffic data, location data, weblogs and other communication data.

 

We use cookies to store and collect information about your use of our Website. Cookies are small text files stored by the browser on your equipment’s hard drive. They send information stored on them back to our web server when you access our Website. These cookies enable us to put in place personal settings and load your personal preferences to improve your experience. You can find out more about our cookies on our “Cookies Policy” available on our Website.

 

We also keep records of your trading behaviour, including a record of:

  • Products you trade with us
  • Historical data about the trades and investments you have made, including the amount invested
  • Your preference for certain types of products and services

 

We are required by law to identify you if you are opening a new account or adding a new signatory to an existing account. Anti-money laundering laws require us to sight and record details of certain documents (i.e. photographic and non-photographic documents) to meet the standards, set under those laws. Identification documentation, as required under anti-money laundering legislation or other legislation relevant to the services we provide to you includes:

  • (a) passport;
  • (b) driver’s licence;
  • (c) national identity card (if applicable);
  • (d) utility bills;
  • (e) trust deed (if applicable);
  • (f) a credit check on the individual; or
  • (g) other information we consider necessary to our functions and activities.

 

If you are a corporate client we are required to collect additional information such as corporate documents of address, shareholders, directors, officers including additional personal information on the Shareholders and Directors. We have the right to ask any additional information we deem necessary to be compliant with our legal and regulatory requirements.

 

We obtain this information in a number of ways through your use of our services and websites, the account opening applications, our demo sign up forms, webinar sign up forms, website cookies and similar tracking technology built into our Websites and Apps, subscribing to news updates and from information provided in the course of our ongoing relationship.

 

We may also collect this information about you from third parties either through bought-in third party marketing lists, publicly available sources, social media platforms, introducing brokers and affiliates, bankers and credit card processors, subscription-based intelligence databases and other third-party associates.

 

We may ask for other personal information voluntarily from time to time (for example, through market research, surveys or special offers). If you choose not to provide the information we need to fulfil your request for a specific product or service, we may not be able to provide you with the requested product or service.

 

We may record any communications, electronic, by telephone, in person or otherwise, that we have with you in relation to the services we provide to you and our relationship with you. These recordings will be our sole property and will constitute evidence of the communications between us. Such telephone conversations may be recorded without the use of a warning tone or any other further notice.

 

Further, if you visit any of our offices or premises, we may have CCTV which will record your image.

Who may we disclose personal information to?

 

As part of using your personal information for the purposes set out above, we may disclose your information to:

  • third party apps providers when you use our apps, communication systems and trading platforms which are provided to us by third parties;
  • service providers and specialist advisers who have been contracted to provide us with services such as administrative, IT, analytics and online marketing optimization, financial, regulatory, compliance, insurance, research or other services;
  • introducing brokers and affiliates with whom we have a mutual relationship;
  • Payment service providers and banks processing your transactions;
  • auditors or contractors or other advisers auditing, assisting with or advising on any of our business purposes;
  • courts, tribunals and applicable regulatory authorities as agreed or authorised by law or our agreement with you
  • government bodies and law enforcement agencies where required by law and in response to other legal and regulatory requests;
  • any third-party where such disclosure is required in order to enforce or apply our Terms and Conditions of Service or other relevant agreements;
  • anyone authorised by you.

 

We endeavour to disclose to these third parties only the minimum personal data that is required to perform their contractual obligations to us. Our third-party service providers are not permitted to share or use personal data we make available to them for any other purpose than to provide services to us.

 

Our websites or our apps may have links to external third-party websites. Please note, however, that third party websites are not covered by this privacy notice and those sites are not subject to our privacy standards and procedures. Please check with each third party as to their privacy practices and procedures.

When and how do we obtain your consent?

 

We may process your personal data for one or more lawful bases of processing (“Lawful Basis”) depending on the specific purpose for which we are using your data.

 

The Lawful basis are the following:

  • to perform our contractual obligations towards you
  • to be compliant with the legal and regulatory requirements
  • to pursue our legitimate interests

 

Where our use of your personal information does not fall under one of these three Lawful basis we require your consent. Such consent shall be freely given by you and you have the right to withdraw your consent at any time by contacting us using the contact details set out in this privacy notice or by unsubscribing from email lists.

 

We may use personal data provided by you through our website or otherwise and personal data provided during our business relationship to communicate with you for marketing promotional purposes as well as to provide you with market news and analytical reports. The channels used for such communications may include calling you, sending emails, notifications through your online account portal and sms notifications including push notifications. You have the right to opt out by using your online account portal or by sending an email to our DPO, at [email protected] using the registered email address you disclosed to us, in case you do not have access to your online portal account, or one has not been provided to you for any reason.

Management of personal information.

 

We are committed to safeguarding and protecting personal data and will implement and maintain appropriate technical and organisational measures to ensure a level of security appropriate to protect any personal data provided to us from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data transmitted, stored or otherwise processed.

 

We have appointed a Data Protection Officer to ensure that our management of personal information is in accordance with this privacy notice and the applicable legislation.

 

We require organizations outside the Olive Markets Group who handle or obtain personal information acknowledge the confidentiality of this information, undertake to respect any individual’s right to privacy and comply with all relevant data protection laws and this privacy notice.

 

In brief, the data protection measures we have in place are the following:

  • we train our employees who handle personal information to respect the confidentiality of customer information and the privacy of individuals
  • requiring our employees to use passwords and two-factor authentication when accessing our systems;
  • we apply Chinese walls and employees only have access to the personal data required for the purposes of the tasks they handle.
  • We apply data encrypting technologies during data transmission during internet transactions and client access codes transmitted across networks
  • employing firewalls, intrusion detection systems and virus scanning tools to protect against unauthorised persons and viruses entering our systems;
  • using dedicated secure networks or encryption when we transmit electronic data for purposes of outsourcing;
  • practising a clean desk policy in all premises occupied by us and our related bodies corporate and providing secure storage for physical records; and
  • employing physical and electronic means such as access cards, cameras and guards to protect against unauthorised access.

How do we store personal information and for how long?

 

We hold personal information in a combination of secure computer storage facilities and paper-based files and other records and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

 

When we consider that personal information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.

 

However, we may need to maintain records for a significant period of time. For example, we are subject to investment services and anti-money laundering laws which require us to retain copies and evidence of the actions taken by us in regard to your identity verification, sources of incomes and wealth, monitoring of your transactions, telephone, chat and email communications, orders and trades history, handling of your complaints and records that can demonstrate that we have acted in line with regulatory code of conduct throughout the business relationship. These records must be maintained for a period of five years after our business relationship with you has ended or even longer if we are asked by our Regulators.

 

Personal data provided by you as a prospective client during account opening registration in case the registration was never completed or your account opening application was rejected, will be maintained for six months unless there is a regulatory reason requiring us to keep it for a longer period of time.

 

Where you have opted out of receiving marketing communications we will hold your details on our suppression list so that we know you do not want to receive these communications.

 

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or Affiliate companies. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

 

When we transfer your data to other third parties outside the EEA, we may in some cases rely on applicable standard contractual clauses, binding corporate rules, the EU-US Privacy Shield or any other equivalent applicable arrangements

 

If you would like a copy of such arrangements, please contact us using the contact details below

Your rights

 

Please note that these rights do not apply in all circumstances. You are entitled to:

 

(a) request access to your personal data (commonly known as a “data subject access request”);

 

(b) request correction of the personal data that we hold about you;

 

(c) request erasure of your personal data. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request;

 

(d) object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms;

 

(e) request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

  • if you want us to establish the data’s accuracy;
  • where our use of the data is unlawful, but you do not want us to erase it;
  • where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  • you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it;

 

(f) request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information (i.e. not to hard copies) which you initially provided consent for us to use or where we used the information to perform a contract with you; and

 

(g) withdraw consent at any time where we are relying on consent to process your personal data.

 

Please complete the personal data request by email using the registered email address you disclosed to us, to the following email address: [email protected]

 

We try to respond to all requests within 1 (one) month. Occasionally, it may take us longer than 1 (one) month if your request is particularly complex or you have made a number of requests. In this case, we will notify you within 1 (one) month of the receipt of your request and keep you updated.

 

We may charge you a reasonable fee when a request is manifestly unfounded, excessive or repetitive, or we receive a request to provide further copies of the same data. In this case we will send you a fee request which you will have to accept prior to us processing your request. Alternatively, we may refuse to comply with your

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